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Accelerating Dealership Revenue
Solutions That Drive Performance, Results That Last.
Your Culture is your brand and service depends on who is receiving it and how they perceive it. Encouragement, Empowerment and a Vision .
SOS will design a service and parts strategy that will ultimately motivate your Dealership to deliver Total Quality Service.
Through measurable and actionable steps, your Dealership will gain a strong ESI, higher productivity, greater loyalty, CSI and ultimately the bottom line.
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Higher Retention for the Dealership
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Establishing Excellent Customer Service
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Improve Employee Culture
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Building High Performance Teams
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Quarterly business review to cover KPIs progress toward your business goals.
3-Day Assessment/Orientation
3-Day Assessment/Orientation
- Prior to my visit I will send out a Parts and Service assessment asking the challenges and concerns you have in your Fixed Operations. From that information I will have an initial strategy for your Team and after meeting your Team, they will implement a further plan to have a service niche in your market.
- Tuesday morning/afternoon
- On site observation of your Team regarding Customer Service System and assessing your CRM, service consultant skills, technician performance and production along with parts operation support. Establish Dealership "Mission and Message to the Team"!
- Wednesday and Thursday
- Engage in workshops to improve consulting skills and collaborative work environment
- Experience little or no down time for dealership staff and enjoy no extra expense for travel and key personnel being away from the dealership
- Establish service excellence, efficiency and growth goals
- Meet with staff and customers to identify strengths and improvement opportunities
- Formulate a service strategy to boost dealership revenue
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