Accelerating Dealership Revenue
Your Dealership's Lifeline for Service Operations Success
Anthony A.J. Duch, Founder
Service Operations Solutions (SOS) is a unique consulting company working to meet the demands of today and tomorrow’s dealerships business.
Hi, my name is A.J. What will be the driving force to give your dealership the competitive edge in the market place? Providing Exceptional Service .
SOS will focus on your dealerships unique potential to strengthen your business capabilities. I lead with a high level of integrity, energy and passion to your business. After assessing your customer service system, we will develop an operational plan(s) that will grow your revenue, improve customer relationships, employee satisfaction, and ultimately your bottom line.
Today we must develop a service culture within your dealership to compete and be successful where it counts, " Your Customer "
" The customer is after all, the company"
Biography
Biography
I started my career in the parts department with a GM dealer in Toronto and quickly advanced myself to the position of assistance Parts Manager than advancing to the role of a Parts Manager. I worked with a dealer in Mississauga for over 10 years as Director of Parts and Service, ultimately making him the sole shareholder of the company.
I’ve successfully recruited, hired, and managed a team in all service and parts operations on a new dealer franchise, Team Honda Powerhouse.
I graduated Valedictorian in Fixed Operations Automotive Management from General Motors Automotive University, Automotive Business Management Sheridan College, and Parts Inventory Management from Mike Nicholes Management. For 5 consecutive years, received Parts Master Manager Award from General Motors.
I have over 20 years of Parts and Service experience as a Group Fixed Operations Manager in the GTA, Owen Sound and Windsor Markets. I take great pride in having multiple dealership experiences, domestic and import.
My Mission
My Mission
Driving your Fixed Operations to develop a strong culture, greater loyalty, C.S.I and higher productivity.
Real People Delivering Total Quality Service.
Testimonials
Testimonials
“I would like to thank you for your help in bringing our Service departments performance and profitability back and up for us. I received your postcard in the mail and gave you a call. AJ assed our situation and introduced the Total Quality Service system throughout both stores. What I noticed right away was an increase in key areas, hours/RO, dollars/RO, E.L.R and C.S.I. With customizing our menu and the introduction of a new CRM system, the results have been great. I look forward to maintaining our relationship and would definitely recommend your services to anyone, whether they require help or just want to improve their Fixed Operations.”
- Darrin Lester- Dealer Principal- Woodstock/St Thomas Nissan/Sturgeon Falls/New Liskeard-
"AJ Duch has worked with myself in Service and Parts departments managing and leading his team with achievable goals for over 20 years. He is very knowledgeable understanding the different areas within both departments to help the staff obtain the Sales needed to meet the overall goals. He understands financial statements as well which will also assist in finding strengths and weaknesses within expenses in fixed departments. AJ has a very positive attitude and is very good at seeing strengths and weaknesses within the most important departments within a dealer today. I think AJ can look at a Service or Parts department and analyze strength and weaknesses while putting a plan in place for improvement. Well worth the money."
- Mark Major - President Customers for Life Corp
“AJ taught me the Fixed Operations business from a young age and his guidance continues to play a big role in the progression of my career. He is highly energetic, motivating and practical. AJ is a great asset and his ability to improve performance in both struggling and successful departments is unmatched.”
- David McGroarty – Director of Parts and Service Operations for Mississauga Hyundai and Genesis Mississauga
"During my tenure as District Service Manager with General Motors of Canada I had the opportunity to call on Anthony Duch for three years while he was Director of Parts and Service Operations at Laurie Williamson Pontiac Buick in Mississauga. Upon first meeting I was immediately impressed with Anthony's enthusiasm for the business, for the people and his knowledge as it pertained to achieving CSI and financial objectives while at the same time respecting his obligations to the Factory for the administration of warranty dollars. I grew to realize that Anthony's success did not just flow from his knowledge for the business but also from his ability as a team leader to energize his staff and to have his people share his vision. With his accumulated experience and success in the business I have no doubt in his abilities to achieve whatever it is that he aims to and I know that he would be a valuable asset and make a valuable contribution to whatever organization he is a part of."
- Steve Cosentino- General Motors District Service Manager